Cancellation & refunds

1. Overview

At LedgerConnect (LEDGERCONNECT SOFTWARES PRIVATE LIMITED, GSTIN 24AAGCL9589A1ZB), we understand that circumstances may change, and you may need to cancel your subscription. We offer a fair and transparent refund policy that follows industry best practices for Software-as-a-Service (SaaS) platforms. This policy outlines the terms and conditions for cancellation and refunds of our subscription plans.

2. Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation will take effect at the end of your current billing period. You will continue to have access to all features and services until the end of the paid period.

How to Cancel:

• Log in to your LedgerConnect account
• Navigate to "My Plans" or "Subscription" section
• Click on "Cancel Subscription" and follow the prompts
• Alternatively, contact us at info@ledgerconnect.in

3. Refund Policy

We provide refunds for unused subscription periods and unused resources. Our refund policy is based on a comprehensive calculation that takes into account the remaining days of your subscription period and the remaining unused PDF pages in your package.

Important: All refund calculations are subject to review and final approval by the LedgerConnect team or super admin. The final refund amount will be determined based on our refund policy and your specific usage patterns.

3.1 Refund Calculation Method

Refunds are calculated based on two key factors:

1. Remaining Days: The number of days left in your subscription period
2. Remaining PDF Pages: The number of unused PDF pages in your package

The refund amount is calculated using both these factors to ensure a fair calculation that reflects both the unused time and unused resources.

3.2 Refund Calculation Example

Here's an example to illustrate how refunds are calculated:

Note: The exact refund amount will be calculated by our system and reviewed by the LedgerConnect team or super admin before processing. The final refund amount may vary based on the specific terms of your package and usage patterns.

3.3 Refund Approval Process

All refund requests go through the following approval process:

1. You submit a cancellation and refund request through your account
2. Our system calculates the initial refund amount based on remaining days and unused pages
3. The LedgerConnect team or super admin reviews the calculation and usage details
4. Final refund amount is determined and approved by the authorized personnel
5. You receive a notification with the approved refund amount
6. Refund is processed to your original payment method

Authority: The LedgerConnect team and super admin have the authority to review, adjust, and approve final refund amounts based on the terms of service, package specifications, and usage patterns. All refund decisions are final.

3.4 Refund Eligibility

Refunds are available under the following conditions:

• You request cancellation within your active subscription period
• You have a paid subscription (free trials are not eligible for refunds)
• The refund request is submitted through the official cancellation process
• Your account is in good standing with no outstanding issues

3.5 Refund Processing Time

Once your cancellation and refund request is approved:

• Refunds will be processed within 5-7 business days after approval
• Refunds will be credited to the original payment method used for the purchase
• You will receive an email confirmation once the refund is processed
• Processing time may vary based on your payment provider (Razorpay, credit card, etc.)

4. Non-Refundable Items & Limitations

The following are not eligible for refunds or have limited refund eligibility:

• Free trial periods: No charge, no refund (as no payment was made)
• Fully utilized resources: PDF pages, parties, or other resources that have been completely used
• Expired packages: Packages that have already expired at the time of cancellation request
• Completed services: Services that have been fully delivered and utilized
• Add-ons with zero remaining value: Add-ons where all purchased resources have been used
• Refund requests after subscription end: Requests made after the subscription period has completely ended
• Accounts terminated due to Terms of Service violations: No refunds will be provided for accounts terminated for policy violations

Minimum Refund Amount: Refunds below a certain threshold (as determined by LedgerConnect team/super admin) may not be processed. Please contact our support team for assistance in such cases.

5. Special Circumstances

5.1 Technical Issues

If you experience significant technical issues that prevent you from using our service, please contact our support team immediately. We will work to resolve the issue. If we cannot resolve it within a reasonable time, we may offer a full or partial refund at our discretion.

5.2 Billing Errors

If you believe you have been charged incorrectly, please contact us within 30 days of the charge. We will investigate and, if confirmed, issue a full refund for the incorrect charge.

6. Subscription Renewal

If you do not cancel your subscription before the renewal date, your subscription will automatically renew for the same period. You will be charged according to your selected plan. To avoid automatic renewal, please cancel your subscription at least 24 hours before the renewal date.

7. Refund Request Process

To request a refund:

1. Log in to your LedgerConnect account
2. Go to "My Plans" or "Subscription" section
3. Click on "Request Refund" or "Cancel & Refund"
4. Fill out the refund request form with your reason
5. Submit the request
6. Our team will review your request within 2-3 business days
7. You will receive an email notification regarding the approval or rejection of your refund

Alternatively, you can email us directly at info@ledgerconnect.in with your account details and refund request.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may contact us to discuss your concerns. We are committed to resolving disputes fairly and promptly. For payment disputes, you may also contact your payment provider (Razorpay, credit card issuer, etc.) according to their dispute resolution process.

9. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically. Your continued use of our service after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about our Cancellation & Refund Policy, please contact us:

Email: info@ledgerconnect.in
Support Hours: Monday to Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 24-48 hours